Accessibility

Accessibility statement

This accessibility statement applies to www.norwichwesternlink.oc2.uk

This website is run by Norfolk County Council.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.2 at AA level.

However, some downloadable documents include content that is not fully accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille, email Norwichwesternlink@norfolk.gov.uk.

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email NWLplanning@norfolk.gov.uk .

We'll consider your request and get back to you in 3 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Contact us at NWLplanning@norfolk.gov.uk to ask about your visit.

Technical information about this website's accessibility

Norfolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Downloadable documents

This website hosts approximately 640 documents. Approximately 112 (18%) of these are not fully compliant with the accessibility regulations. This is because:

  • The documents contain complex content and/or technical data presented using industry standard formatting, which has inherent accessibility issues
  • Two documents contain content that has been required by the Planning Inspectorate to be formatted using Habitats Regulations Assessment (HRA) templates, which have inherent accessibility issues. These are:
    • 4.03.03 - Habitats Regulations Assessment – Appendix 3 Screening Matrices
    • 4.03.04 - Habitats Regulations Assessment - Appendix 4 Integrity Matrices

All these documents have an accessible title page and introduction. The introduction alerts the user to the presence of inaccessible content in the document, summarises what the inaccessible information is, and advises the user on how to request a more accessible version.

Disproportionate burden

We are not claiming disproportionate burden on any part of our site.

Content that's not within the scope of the accessibility regulations

Maps

Maps in documents on this website are not accessible to screen reader users. We have ensured that essential navigation information included in maps, such as addresses or directions, are available in an accessible format.

Third party content

Two documents on this website include content created by third parties. Norfolk County Council did not pay for the creation of this content or have any control over how it was presented:

  • 3.13.01f - Chapter 13: Geology and Soils Appendix 13.1 Sub Appendix F: Broadland District Council Response
  • 3.13.01g - Chapter 13: Geology and Soils Appendix 13.1 Sub Appendix G: Environment Agency Responses

Preparation of this accessibility statement

This statement was prepared on 22 September 2022. It was last updated on 13 September 2024.

This website was tested against WCAG version 2.1 AA standard in February 2023. We tested it again against the new A and AA WCAG version 2.2 criteria that were not present in version 2.1 in September 2024. Norfolk County Council's Digital Customer Experience Team carried out the test.

We tested the website www.norwichwesternlink.oc2.uk using automated and manual tests. We used:

  • Accessibility Insights for Web browser extension for Chrome
  • Microsoft Devtools
  • Web Developer browser extension for Chrome
  • Stylus browser extension for Chrome
  • NVDA
  • Contrast-ratio.com

We used a sample-based approach to auditing, based on the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).